If you are waiting for updates on your order and have not received them, please note that you can track your parcel using the tracking number provided. If your tracking number begins with UAT (The Courier Guy), use this link: https://portal.thecourie

If you are waiting for updates on your order and have not received them, please note that you can track your parcel using the tracking number provided. If your tracking number begins with UAT (The Courier Guy), use this link: <a href="https://portal.thecourierguy.co.za/track">https://portal.thecourierguy.co.za/track</a>If your tracking number begins with LOCK (The Courier Guy), use this link: <a href="https://portal.thecourierguy.co.za/track">https://portal.thecourierguy.co.za/track</a>If your tracking number begins with UAE (Internet Express), use this link: <a href="https://portal.internetexpress.co.za/track">https://portal.internetexpress.co.za/track</a>If your tracking number begins with UAR (RAM), use this link: <a href="https://www.ram.co.za/track">https://www.ram.co.za/track</a> If you do not have a tracking number or require additional assistance, contact our customer service team for help.

I have not received updates about my order. How can I track it?

If you have received products that do not meet your requirements, we are happy to exchange them for you. Please note, we only allow exchanges for items received in the last 7 working days. Raw materials must be sealed and unused to be exchanged. If t

If you have received products that do not meet your requirements, we are happy to exchange them for you. Please note, we only allow exchanges for items received in the last 7 working days.Raw materials must be sealed and unused to be exchanged. If the product is defective, please provide photos to our support team.Packaging must be unused and in its original condition.Please send back the unused items and inform us which ones you would like to exchange for. If you need further guidance on the process, please let us know and we will be glad to assist you.

How can I exchange products that don't meet my requirements?

Feel free to give us a call on these numbers if you need more assistance. 

Weekdays 08:00-16:30

Brightpack Support

Articles and guides that address questions you may have after placing an order.

After You Buy: Help Articles

What are your shipping terms?

How do I track my order without an account?

Can I collect my order in person?

When will my parcel be delivered?

How do I track my order?

How do I make payment and complete the ordering process online?

I received the wrong product in my order. How will this be resolved?

How do I place an order?

Do you export?

What is the process for picking up an order?

Shipping & Orders

Do your prices include shipping costs or do I need to pay extra for delivery?

Can I request my own courier to collect my order?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

Do you offer label services?

Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

Before You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

Do you have fragrance oils to make scented candles?

How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications