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Weekdays 08:00-16:30

Brightpack Support

If you have received products that do not meet your requirements, we are happy to exchange them for you. Please note, we only allow exchanges for items received in the last 7 working days.Raw materials must be sealed and unused to be exchanged. If the product is defective, please provide photos to our support team.Packaging must be unused and in its original condition.Please send back the unused items and inform us which ones you would like to exchange for. If you need further guidance on the process, please let us know and we will be glad to assist you.

If you have received products that do not meet your requirements, we are happy to exchange them for you. Please note, we only allow exchanges for items received in the last 7 working days. Raw materials must be sealed and unused to be exchanged. If t

How can I exchange products that don't meet my requirements?

After You Buy: Help Articles

What are your shipping terms?

How do I track my order without an account?

Can I collect my order in person?

When will my parcel be delivered?

How do I track my order?

How do I make payment and complete the ordering process online?

I received the wrong product in my order. How will this be resolved?

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Shipping & Orders

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Can I request my own courier to collect my order?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

Do you offer label services?

Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

Before You Buy: Help Articles

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Do you sell perfume or diffuser bases?

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Do you sell plain shipping boxes?

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How can I exchange products that don't meet my requirements?Updated a year ago