Feel free to give us a call on these numbers if you need more assistance. 

Weekdays 08:00-16:30

Brightpack Support

<p id="isPasted" style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Our lead time for delivery is usually 2-4 days. Please note that this is influenced by the volume of orders we&#x2019;ve received that day and how big your order is.&#xA0;<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">You have a higher chance of getting same-day delivery if you order before 12pm and stay near Centurion or Brackenfell.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">We recommend you visit our <a href="https://goo.gl/maps/bVKia65Z4bpCunUa9" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(135, 140, 155); text-decoration: none; background-color: transparent; outline: none;" target="_blank" title="Google Maps Address to Brightpack Walk-In Shop">walk-in shop</a> (click to navigate) if you&#x2019;d like to have your order processed and packed immediately.

Our lead time for delivery is usually 2-4 days. Please note that this is influenced by the volume of orders we’ve received that day and how big your order is. You have a higher chance of getting same-day delivery if you order before 12pm and stay nea

When will my parcel be delivered?

Shipping & Orders

What are your shipping terms?

How do I track my order without an account?

Can I collect my order in person?

How do I track my order?

How do I make payment and complete the ordering process online?

I received the wrong product in my order. How will this be resolved?

How do I place an order?

Do you export?

What is the process for picking up an order?

Do your prices include shipping costs or do I need to pay extra for delivery?

Can I request my own courier to collect my order?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

Do you offer label services?

Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

Before You Buy: Help Articles

I have not received updates about my order. How can I track it?

How can I exchange products that don't meet my requirements?

After You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

Do you have fragrance oils to make scented candles?

How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications

When will my parcel be delivered?Updated a year ago