Feel free to give us a call on these numbers if you need more assistance. 

Weekdays 08:00-16:30

Brightpack Support

<p id="isPasted" style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Shipping countrywide is FREE for orders above 750.00 ZAR and below 25kg (volumetric/physical weight).<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Shipping rates depend on the size of your order and your location.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Delivery takes between 2-4 working days, depending on your location.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">If you reside outside of South Africa, you will need to arrange your own courier to collect your parcel and deliver to your address.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Please Note: We do not ship to P.O Boxes.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Please see our&#xA0;<a href="https://www.brightpack.co.za/policies/shipping-policy" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(135, 140, 155); text-decoration: none; background-color: transparent; outline: none;" target="_blank" title="Brightpack Shipping Policy">shipping policy</a>&#xA0;for full details:&#xA0;

Shipping countrywide is FREE for orders above 750.00 ZAR and below 25kg (volumetric/physical weight). Shipping rates depend on the size of your order and your location. Delivery takes between 2-4 working days, depending on your location. If you resid

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Shipping & Orders

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I received the wrong product in my order. How will this be resolved?

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Is Brightpack CSD registered?

Before You Buy: Help Articles

I have not received updates about my order. How can I track it?

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After You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

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How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications

What are your shipping terms?Updated a year ago