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Brightpack Support

To make payment and complete your order online, please use the link provided in your quote to access our automated system. Click the &apos;Pay Online&apos; button to proceed to checkout. Here, you can fill in your shipping details for delivery or opt for in-store pickup if you prefer. If you encounter any difficulties, our customer service team is ready to assist you. If you do not have a quote, you can search for the items you need on our website, add them to your cart and proceed to checkout.&#xA0; If you cannot find the item you are looking for on our website, please contact us for more assistance.

To make payment and complete your order online, please use the link provided in your quote to access our automated system. Click the 'Pay Online' button to proceed to checkout. Here, you can fill in your shipping details for delivery or opt for in-st

How do I make payment and complete the ordering process online?

Shipping & Orders

What are your shipping terms?

How do I track my order without an account?

Can I collect my order in person?

When will my parcel be delivered?

How do I track my order?

I received the wrong product in my order. How will this be resolved?

How do I place an order?

Do you export?

What is the process for picking up an order?

Do your prices include shipping costs or do I need to pay extra for delivery?

Can I request my own courier to collect my order?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

Do you offer label services?

Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

Before You Buy: Help Articles

I have not received updates about my order. How can I track it?

How can I exchange products that don't meet my requirements?

After You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

Do you have fragrance oils to make scented candles?

How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications

How do I make payment and complete the ordering process online?Updated a year ago