Feel free to give us a call on these numbers if you need more assistance. 

Weekdays 08:00-16:30

Brightpack Support

You are welcome to arrange your own courier or driver to collect your orders. Please communicate with us at when you place your order so we can process it accordingly. You may send us any waybills to attach to your parcel. Ensure the person who will be collecting on your behalf has all the information they need, including your order number.

You are welcome to arrange your own courier or driver to collect your orders. Please communicate with us at when you place your order so we can process it accordingly. You may send us any waybills to attach to your parcel. Ensure the person who will

Can I request my own courier to collect my order?

Before You Buy: Help Articles

What are your shipping terms?

How do I track my order without an account?

Can I collect my order in person?

When will my parcel be delivered?

How do I track my order?

How do I make payment and complete the ordering process online?

I received the wrong product in my order. How will this be resolved?

How do I place an order?

Do you export?

What is the process for picking up an order?

Shipping & Orders

Do your prices include shipping costs or do I need to pay extra for delivery?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

Do you offer label services?

Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

I have not received updates about my order. How can I track it?

How can I exchange products that don't meet my requirements?

After You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

Do you have fragrance oils to make scented candles?

How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications

Do you have detergents?

What are your seals for?

What size seal do I need?

Pressure sensitive seals and heat induction seals

Product Questions

What are your operating hours?

Are you open on public holidays?

Do you have a WhatsApp number?

Which email can I use to reach you?

Contact Details and Operating Hours

Hexane-Free Castor Oil

ARTICLE - Deionised Water - What Is It and Why Do You Need It?

Do you provide product certificates and specifications?

Can I request my own courier to collect my order?Updated a year ago