Feel free to give us a call on these numbers if you need more assistance. 

Weekdays 08:00-16:30

Brightpack Support

<p id="isPasted" style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Absolutely! Just select &#x201C;Local Pickup&#x201D; at checkout and you will be notified when your order is packed and ready to collect.<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"> <p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">If you would like to purchase the items you need over the counter at one of our branches, you are welcome to do so too.&#xA0;<p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"> <p style="box-sizing: border-box; margin: 16px 0px 0px; color: rgb(135, 140, 155); font-family: Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">You do not need to pre-order first, though, you may need to wait in-store longer after placing an order over the counter, depending on the size of your order.

Absolutely! Just select “Local Pickup” at checkout and you will be notified when your order is packed and ready to collect. If you would like to purchase the items you need over the counter at one of our branches, you are welcome to do so too. You do

Can I collect my order in person?

Shipping & Orders

What are your shipping terms?

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How do I track my order?

How do I make payment and complete the ordering process online?

I received the wrong product in my order. How will this be resolved?

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Do you export?

What is the process for picking up an order?

Do your prices include shipping costs or do I need to pay extra for delivery?

Can I request my own courier to collect my order?

Can I arrange for in-store collection of my order?

Do you offer wholesale pricing or bulk discounts?

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Do you deliver?

Do you have fragrance or scent oils?

Is Brightpack CSD registered?

Before You Buy: Help Articles

I have not received updates about my order. How can I track it?

How can I exchange products that don't meet my requirements?

After You Buy: Help Articles

What machines do you offer for pumping products into bottles?

Is it safe to use your body wash on my face?

Is it possible to add oils to the cream base to modify its texture?

Do you sell perfume or diffuser bases?

Do you sell unrefined avocado oil?

Do you have fragrance oils to make scented candles?

How much fragrance oil should I add to the unscented White Label products?

Do you have small sample sizes of the 5L White Label products?

Do you sell plain shipping boxes?

What's the difference between pure castor oil and organic castor oil?

Understanding the Difference Between Raw Unrefined Shea Butter and Refined Shea Butter for Cosmetic and Pharmaceutical Applications

Can I collect my order in person?Updated a year ago